Cita APA (7a ed.)
Lovelock, C. H., & Wirtz, J. Services Marketing: People, Technology, Strategy (5a edición.). Prentice-Hall.
Cita estilo Chicago (17a ed.)
Lovelock, Christopher H., y Jochen Wirtz. Services Marketing: People, Technology, Strategy. 5a edición. Upper Saddle River, EUA: Prentice-Hall.
Cita MLA (9a ed.)
Lovelock, Christopher H., y Jochen Wirtz. Services Marketing: People, Technology, Strategy. 5a edición. Prentice-Hall.
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