Citace podle APA (7th ed.)
Brock, R. Inside the Minds: Profitable Customer Relationships : The Keys to Maximizing Acquisition, Retention, and Loyalty. Aspatore.
Citace podle Chicago (17th ed.)
Brock, Richard. Inside the Minds: Profitable Customer Relationships : The Keys to Maximizing Acquisition, Retention, and Loyalty. Boston, EUA: Aspatore.
Citace podle MLA (9th ed.)
Brock, Richard. Inside the Minds: Profitable Customer Relationships : The Keys to Maximizing Acquisition, Retention, and Loyalty. Aspatore.
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