Cita APA (7a ed.)
Newell, F., & Godin, S. Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relatinoship. Bloomberg.
Cita estilo Chicago (17a ed.)
Newell, Frederick, y Seth Godin. Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relatinoship. Princeton, EUA: Bloomberg.
Cita MLA (9a ed.)
Newell, Frederick, y Seth Godin. Why CRM Doesn't Work: How to Win by Letting Customers Manage the Relatinoship. Bloomberg.
Precaución: Estas citas no son 100% exactas.