Cita APA (7a ed.)
Potter, N. S., Sakry, M. E., & Wiegers, K. E. Making Process Improvement Work: A Concise Action Guide for Software Managers and Practitioners. Addison-Wesley.
Cita estilo Chicago (17a ed.)
Potter, Neil S., Mary E. Sakry, y Karl E. Wiegers. Making Process Improvement Work: A Concise Action Guide for Software Managers and Practitioners. Boston, EUA: Addison-Wesley.
Cita MLA (9a ed.)
Potter, Neil S., et al. Making Process Improvement Work: A Concise Action Guide for Software Managers and Practitioners. Addison-Wesley.
Precaución: Estas citas no son 100% exactas.