Cita APA (7a ed.)
Wilson, R. W., & Harsin, P. Process Mastering: How to Establish and Document the Best Known Way to do a Job. Productivity.
Cita estilo Chicago (17a ed.)
Wilson, Ray W., y Paul Harsin. Process Mastering: How to Establish and Document the Best Known Way to Do a Job. Cambridge, EUA: Productivity.
Cita MLA (9a ed.)
Wilson, Ray W., y Paul Harsin. Process Mastering: How to Establish and Document the Best Known Way to Do a Job. Productivity.
Precaución: Estas citas no son 100% exactas.