Cita APA (7a ed.)
Ehrlich, B. H. Transactional: Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service. St. Lucie Press.
Cita estilo Chicago (17a ed.)
Ehrlich, Betsi Harris. Transactional: Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service. Boca Ratón, EUA: St. Lucie Press.
Cita MLA (9a ed.)
Ehrlich, Betsi Harris. Transactional: Six Sigma and Lean Servicing: Leveraging Manufacturing Concepts to Achieve World-Class Service. St. Lucie Press.
Precaución: Estas citas no son 100% exactas.