Cita APA (7th ed.)
Hill, N., Self, B., & Roche, G. Customer Satisfaction Measurement for ISO 9000: 2000. Butterworth-Heinemann.
Cita Chicago (17th ed.)
Hill, Nigel, Bill Self, i Greg Roche. Customer Satisfaction Measurement for ISO 9000: 2000. Oxford, Inglaterra: Butterworth-Heinemann.
Cita MLA (9th ed.)
Hill, Nigel, et al. Customer Satisfaction Measurement for ISO 9000: 2000. Butterworth-Heinemann.
Atenció: Aquestes cites poden no estar 100% correctes.