Cita APA (7a ed.)
Gaal, A. ISO 9001:2000 for Small Business: Implementing Process-Approach Quality Management. St. Lucie Press.
Cita estilo Chicago (17a ed.)
Gaal, Arpad. ISO 9001:2000 for Small Business: Implementing Process-Approach Quality Management. Boca Ratón, EUA: St. Lucie Press.
Cita MLA (9a ed.)
Gaal, Arpad. ISO 9001:2000 for Small Business: Implementing Process-Approach Quality Management. St. Lucie Press.
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