Citazione Stile APA (7a Edizione)
Blattberg, R. C., Getz, G., & Thomas, J. S. Customer Equity: Building and Managing Relationships as Valuable Assets. Harvard University, Business School.
Citazione stile Chigago Style (17a edizione)
Blattberg, Robert C., Gary Getz, e Jacquelyn S. Thomas. Customer Equity: Building and Managing Relationships as Valuable Assets. Boston, EUA: Harvard University, Business School.
Citatione MLA (9a ed.)
Blattberg, Robert C., et al. Customer Equity: Building and Managing Relationships as Valuable Assets. Harvard University, Business School.
Attenzione: Queste citazioni potrebbero non essere precise al 100%.