Cita APA (7a ed.)
Saylor, J. H. TQM simplified: A practical guide. McGraw-Hill.
Cita estilo Chicago (17a ed.)
Saylor, James H. TQM Simplified: A Practical Guide. Nueva York, EUA: McGraw-Hill.
Cita MLA (9a ed.)
Saylor, James H. TQM Simplified: A Practical Guide. McGraw-Hill.
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