Cita APA (7a ed.)
Byham, W. C., & Cox, J. Zapp!: The Lightning of Empowerment : How to Improve Quality, Productivity, and Employee Satisfaction. Fawcett Crest.
Cita estilo Chicago (17a ed.)
Byham, William C., y Jeff Cox. Zapp!: The Lightning of Empowerment : How to Improve Quality, Productivity, and Employee Satisfaction. Nueva York, EUA: Fawcett Crest.
Cita MLA (9a ed.)
Byham, William C., y Jeff Cox. Zapp!: The Lightning of Empowerment : How to Improve Quality, Productivity, and Employee Satisfaction. Fawcett Crest.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.