Cita APA (7a ed.)
Microsoft. Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management (2a edición.). Microsoft.
Cita estilo Chicago (17a ed.)
Microsoft. Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management. 2a edición. Redmond, EUA: Microsoft.
Cita MLA (9a ed.)
Microsoft. Microsoft Sourcebook for the Help Desk: Techniques and Tools for Support Organization Design and Management. 2a edición. Microsoft.
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